S.M.A.R.T. BUSINESS CONSULTING
of the TechAlliance 60 Second Pitch contest
Founded on the principles of professionalism, ethics, quality
and the dedication to high performances, Len Silverstein,
President and CEO, has been providing business consulting
solutions for over 17 years and has 25 years practical experience
operating his own business.
"We will work with you to understand your challenges.
As a team, we will develop a specific course of action, determine
clear expectations of the project, establish measurable benchmarks,
set achievable and realistic goals, set out the times lines
for the project and monitor the results."
As project managers, we will assure you that your project
is on budget and on time. This allows you the time and energy
to focus on the day-to-day management responsibilities of
running your business.
Our highly skilled, professional consultants will work with
you in hands-on involvement.
Whether it's through individual consulting, group training,
or a combination of both, S.M.A.R.T. BUSINESS CONSULTING helps
We will prepare a monthly progress report so that you can
be assured of your projects success.
- Contracted, professional full range of consulting services
- one stop shopping
- Professional selling skills - you will be treated with
- Client confidentiality - client confidentiality agreements
- Added value to your business - making you more competitive
- Strengthen your "client relationship" with your
customers - customer retention
- Client satisfaction assured and confirmed by you every
month - peace of mind
- A final written project summary and client satisfaction
Tuesday, July 17,2007
Anselm & Jeff Almeida
To whom it may concern;
Re; Management Training & Process Mapping ( S.M.A.R.T.
Business Consulting )
Tiltran Services and Lizco Sales contracted S.M.A.R.T.
Consulting to provide Managers and Supervisors with basic
Management skills. When the Management training was complete
we contracted them to provide and assist us with Process
The outcome of the training was very positive and has created
an awareness of the need to train key staff. All of the
participants gained valuable tools and knowledge that enabled
them to perform more effectively.
Our Management team was struggling with developing Process
Mapping. Anselm and Jeff were very effective at assisting
us with a Mapping system that identified our gaps. The results
of our process mapping allow us to develop new and improved
methods of dealing with procedures and operational methods.
Anselm and Jeff are a unique training team that was able
to keep the attention of the participants but still manage
to make the training interesting and beneficial.
I have no problem recommending S.M.A.R.T. Consulting for
your training needs. The training for our company was done
exclusively by Anselm and Jeff Almeida.
Tiltran Services / Lizco Sales
It is with pleasure that I am able to tell you that we
have achieved ISO registration without a single non conformance.
The auditor has provided us with a list of only 4 Opportunities
for Improvement. He was impressed with the knowledge of
all staff and their grasp of the processes that are in place
to make our company a world class pool company.
Without everyone's help and without your 'buying into the
idea' we would not have achieved the level of success at
which we find ourselves. Thank you very much for your efforts
and I look forward to our continued improvement in our Quality
Management System. We will receive an ISO banner and other
promotional materials that we will use in our marketing
efforts. As well we now have a schedule of Internal Audits
(one per month) for the next year. This will help keep the
ISO system in the forefront of our daily efforts. Again...Thanks
for your help and participation!
Hollandia Gardens Limited
President London, Ontario
Environmental Engineers Get Efficient
Like ERA, Hetek Solutions helps its clients increase efficiency
and reduce costs. It does so by providing energy, water
and environmental solutions that detect and eliminate waste.
Hetek is an engineering company that's been dedicated to
the conservation and efficient use of natural resources
for 50 years. It's so dedicated in fact, that according
to Director and CEO Wayne Hennigar, "We were so focused
and committed to increasing efficiencies for our clients,
we were ignoring our own internal processes."
The company decided to seek third party expertise to review
its indirect costs and associated processes. It selected
ERA, partly due to a previous association with Len Silverstein,
ERA's Associate in London, Ontario. Len was well respected
for his dedication to service and his network of fellow
The engagement covered several cost areas. In those that
have been reviewed to date, the savings are significant:
35% on courier/freight costs; 26% on office supplies; 18%
on telecommunications; and 20% on vehicle leasing.
(Left to right), ERA's Earle Gotfrit and Len Silverstein
with Hetek executives Wayne Hennigar and Rebecca Hennigar
at Hetek's headquarters in London, Ontario.
Len and his industry experts also introduced process improvements,
where appropriate: they upgraded Hetek's courier software
for faster, easier order processing; they improved reporting
on courier services and office supplies to cut administration
time; and they suggested a hassle-free service for fleet
Wayne Hennigar is confident of his company's success as
it moves into its sixth decade. He said, "ERA helped
us through this transition to greater internal efficiencies.
The bottom line is improved profits through effective expense
control. With assistance from agencies such as ERA, our
viability is assured." ERA will continue to provide
expertise in all cost areas when required, and is currently
reviewing Hetek's WSIB rates.
And You Can!
The unexpected will happen today, and you can adapt.
Complications will arise, and you can work through them.
Opportunities will appear, and you can make the most of
Challenges will threaten to hold you back, and you can
find your way beyond them.
Some of your efforts will bring desired results, and you
can build on that success.
Other efforts will not work out, and you can learn from
what went wrong.
There will be setbacks, and you can let them make you more
There will be victories, and you can put what you've gained
into the next effort.
Life will be filled with ups and downs, chances to move
forward and times when you fall and must pick yourself back
When you give your best to each moment, regardless of what
that moment may bring, there is no limit to what can be
And you can. If you will.